Senior Service Desk Engineer

We are hiring for one of our clients in the retail industry for the position of Senior Service Desk Engineer. If you are an experienced IT professional with 6 to 8 years of expertise in service desk support and hold a Japanese language certification, this is a great opportunity for you!

Position Details:

• Job Title: Sr. Service Desk Engineer (Japanese Certified)
• Experience: 6 to 8 years
• Location: Noida, Work from Office
• Shifts: 24×7 rotational shifts with rotational week off
• No. of Positions: 8
• Notice Period: Immediate to 30 days only
• Salary: Competitive (based on experience)
• Other Benefits: Both-way cab services within a 20 km radius of the office

Mandatory Requirements:

• Japanese language certification is a must.
• Strong experience in Service Desk Voice Support.
• Hands-on experience with ticketing tools.
• International client communication experience is essential.

Responsibilities:

• Resolve technical issues related to Active Directory, RSA Token, VPN, Citrix, and VDI.
• Provide first-line support and ensure First Call Resolution (FCR).
• Maintain high efficiency and adhere to the agreed Service Level Agreements (SLA) for ticket resolution.
• Ensure a positive customer experience through excellent communication and technical troubleshooting.
• Update work logs, escalate issues as needed, and follow all process compliance protocols.
• Ensure adherence to quality standards in voice, accent, and technical monitoring.

Why You Should Apply: This role offers a dynamic work environment where your language skills in Japanese, combined with your technical support expertise, will be highly valued. With the opportunity to work for a leading retail client, you’ll also benefit from a structured work schedule and strong team support.

Perks & Benefits:

• Both-way cab services for employees within a 20 km radius.
• 5-day work week with rotational shifts and week offs.
• Opportunities to work with international clients and further develop your service desk expertise.

Skills Required:

• Proficiency in Japanese (certification mandatory)
• Experience with troubleshooting technical issues related to VPN, Citrix, VDI, and Active Directory.
• Strong communication and interpersonal skills, with a focus on customer satisfaction.
• Familiarity with MS Office and other basic IT tools.

We are hiring immediately, so don’t miss this opportunity! Apply now if you meet the criteria and are ready for an exciting role in the retail industry.

Ready to take the next step in your career? Apply today!

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