Senior Service Desk Engineer

Senior Service Desk Engineer Job in Chennai & Hyderabad (15 Openings)

We are hiring for one of our clients in the retail industry for the position of Senior Service Desk Engineer. This role offers a fantastic opportunity to work in Chennai (10 positions) and Hyderabad (5 positions). Join a dynamic IT team providing 24×7 support with onboarding and offboarding processes.

Location: Chennai (10 Positions) & Hyderabad (5 Positions)
Designation: Senior Service Desk Engineer (Onboarding/Offboarding Support)
Years of Experience: 2-5 years
Benefits: Cab services provided for both shifts (within 20 km of HCL premises)
Mode of Working: Work from Office
Shift: 5 days a week, 24×7 rotational shifts with rotational week-offs
Notice Period: Immediate to 15 days

Job Requirements:

• Excellent communication skills as you will interact with senior-level end users.
• High-level expertise in a variety of systems and applications, including:
• Active Directory (AD)
• Exchange Management Console
• Office 365 (O365)
• WebEx, Okta, Oracle, Avaya, Google Workspace, and more.

Job Responsibilities:

• Provide 24x7x365 support with fast turnaround on all onboarding processes.
• Handle offboarding and termination processes while adhering to audit requirements.
• Ensure documentation is secure and only accessible to authorized team members.
• Maintain quality control for high accuracy and compliance.
• Streamline and improve the onboarding/offboarding process.
• Coordinate with IT teams for device orders, distribution, and collection.
• Ensure user profiles and devices are properly authenticated on the network.
• Provide monthly reports on standard metrics and performance.

Why Apply?

This role offers a work-from-office setup with full cab services within a 20 km radius, ensuring a hassle-free commute. You’ll be working in a fast-paced environment with opportunities to engage in diverse IT projects and gain hands-on experience with leading enterprise systems.

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