{"id":2717,"date":"2024-09-23T16:39:41","date_gmt":"2024-09-23T16:39:41","guid":{"rendered":"https:\/\/purnamsolutions.com\/?post_type=jobpost&#038;p=2717"},"modified":"2024-09-23T18:43:00","modified_gmt":"2024-09-23T18:43:00","slug":"senior-service-desk-engineer-japanese-retail","status":"publish","type":"jobpost","link":"https:\/\/purnamsolutions.com\/index.php\/jobs\/senior-service-desk-engineer-japanese-retail\/","title":{"rendered":"Senior Service Desk Engineer"},"content":{"rendered":"\n<p>We are hiring for one of our clients in the retail industry for the position of&nbsp;<strong>Senior Service Desk Engineer<\/strong>. If you are an experienced IT professional with 6 to 8 years of expertise in service desk support and hold a Japanese language certification, this is a great opportunity for you!<\/p>\n\n\n\n<p><strong>Position Details<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Job Title<\/strong>: Sr. Service Desk Engineer (Japanese Certified)<\/li>\n\n\n\n<li><strong>Experience<\/strong>: 6 to 8 years<\/li>\n\n\n\n<li><strong>Location<\/strong>: Noida, Work from Office<\/li>\n\n\n\n<li><strong>Shifts<\/strong>: 24&#215;7 rotational shifts with rotational week off<\/li>\n\n\n\n<li><strong>No. of Positions<\/strong>: 8<\/li>\n\n\n\n<li><strong>Notice Period<\/strong>: Immediate to 30 days only<\/li>\n\n\n\n<li><strong>Salary<\/strong>: Competitive (based on experience)<\/li>\n\n\n\n<li><strong>Other Benefits<\/strong>: Both-way cab services within a 20 km radius of the office<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Mandatory Requirements<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Japanese language certification<\/strong>&nbsp;is a must.<\/li>\n\n\n\n<li>Strong experience in&nbsp;<strong>Service Desk Voice Support<\/strong>.<\/li>\n\n\n\n<li>Hands-on experience with&nbsp;<strong>ticketing tools<\/strong>.<\/li>\n\n\n\n<li>International client communication experience is essential.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Responsibilities<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Resolve technical issues related to&nbsp;<strong>Active Directory<\/strong>,&nbsp;<strong>RSA Token<\/strong>,&nbsp;<strong>VPN<\/strong>,&nbsp;<strong>Citrix<\/strong>, and&nbsp;<strong>VDI<\/strong>.<\/li>\n\n\n\n<li>Provide first-line support and ensure&nbsp;<strong>First Call Resolution (FCR)<\/strong>.<\/li>\n\n\n\n<li>Maintain high efficiency and adhere to the agreed&nbsp;<strong>Service Level Agreements (SLA)<\/strong>&nbsp;for ticket resolution.<\/li>\n\n\n\n<li>Ensure a&nbsp;<strong>positive customer experience<\/strong>&nbsp;through excellent communication and technical troubleshooting.<\/li>\n\n\n\n<li>Update work logs, escalate issues as needed, and follow all&nbsp;<strong>process compliance<\/strong>&nbsp;protocols.<\/li>\n\n\n\n<li>Ensure adherence to&nbsp;<strong>quality standards<\/strong>&nbsp;in voice, accent, and technical monitoring.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Why You Should Apply<\/strong>: This role offers a dynamic work environment where your language skills in Japanese, combined with your technical support expertise, will be highly valued. With the opportunity to work for a leading retail client, you\u2019ll also benefit from a structured work schedule and strong team support.<\/p>\n\n\n\n<p><strong>Perks &amp; Benefits<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Both-way cab services<\/strong>&nbsp;for employees within a 20 km radius.<\/li>\n\n\n\n<li><strong>5-day work week<\/strong>&nbsp;with rotational shifts and week offs.<\/li>\n\n\n\n<li>Opportunities to work with&nbsp;<strong>international clients<\/strong>&nbsp;and further develop your service desk expertise.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Skills Required<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Proficiency in Japanese (certification mandatory)<\/li>\n\n\n\n<li>Experience with&nbsp;<strong>troubleshooting technical issues<\/strong>&nbsp;related to VPN, Citrix, VDI, and Active Directory.<\/li>\n\n\n\n<li>Strong communication and interpersonal skills, with a focus on&nbsp;<strong>customer satisfaction<\/strong>.<\/li>\n\n\n\n<li>Familiarity with&nbsp;<strong>MS Office<\/strong>&nbsp;and other basic IT tools.<\/li>\n<\/ul>\n\n\n\n<p>We are hiring immediately, so don\u2019t miss this opportunity! Apply now if you meet the criteria and are ready for an exciting role in the retail industry.<\/p>\n\n\n\n<p>Ready to take the next step in your career?&nbsp;Apply today!<\/p>\n\n\n\n<p>For more details on job opportunities, visit our&nbsp;<a href=\"https:\/\/purnamsolutions.com\/index.php\/career\/\">careers page<\/a>. Stay connected with us on&nbsp;<a href=\"https:\/\/www.linkedin.com\/company\/purnam-solutions\/\">LinkedIn<\/a>.<\/p>\n\n\n\n\n","protected":false},"excerpt":{"rendered":"<p>We are hiring a Sr. Service Desk Engineer with Japanese certification for one of our retail clients. Immediate to 30-day notice period.<\/p>\n","protected":false},"author":1,"featured_media":2718,"menu_order":0,"template":"","jobpost_category":[531,159,321,532,533,534],"jobpost_job_type":[122],"jobpost_location":[847,846],"jobpost_tag":[695,841,844,817,845,839,843,842],"class_list":["post-2717","jobpost","type-jobpost","status-publish","has-post-thumbnail","hentry","jobpost_category-information-technology","jobpost_category-it","jobpost_category-it-coordination","jobpost_category-it-management","jobpost_category-it-services","jobpost_category-it-support-engineer","jobpost_job_type-full-time","jobpost_location-india","jobpost_location-noida","jobpost_tag-it-support","jobpost_tag-japanese-language-certification","jobpost_tag-japanese-speaker","jobpost_tag-retail-industry-jobs","jobpost_tag-rotational-shift-jobs","jobpost_tag-service-desk-engineer","jobpost_tag-service-desk-voice-support","jobpost_tag-technical-support-jobs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Senior Service Desk Engineer | Japanese Speaker | Retail Industry<\/title>\n<meta name=\"description\" content=\"Hiring Senior Service Desk Engineer with Japanese language certification for a client in retail. 6-8 yrs exp. 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